Privacy Policy

This Privacy Policy explains how Mbit Casino may handle personal information when you visit the website, create or use an account, contact support or use our services. It is intended for players in Australia and describes general privacy practices for an online casino service. We aim to handle personal information responsibly, transparently and only for appropriate purposes.

Mbit Casino holds a licence issued by the Curaçao Gaming Authority under reference number OGL/2024/1307/0748, and operates under the laws of Curaçao through its owner Scores55 Tech B.V.

Information we may collect

The information collected depends on how you use Mbit Casino, the features you access and the choices you make. Some information is provided directly by you when you register, update your account, make a transaction or contact support. Other information may be collected automatically when you visit or use the website.

Account and contact details

We may collect details such as your name, date of birth, country or state of residence, username, login information, contact details, account preferences and communications with support. These details help us create and manage your account, communicate with you, provide assistance and help confirm that an account is being used by the correct person.

Identity and verification information

We may request information or documents to verify your identity, age, place of residence or account ownership. This may include identification documents, information taken from those documents and records of checks completed on your account. Verification information may also be used for security, responsible gambling and anti-fraud purposes.

We may review account information to identify unusual activity, suspected fraud, unauthorised access, multiple accounts or other conduct that may affect the security and proper operation of the service. These checks help protect players, the website and payment processes.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment providers may process payment information on our behalf, and we may receive the transaction details needed to confirm, reconcile and secure payments.

Transaction records may be used to administer your account, investigate disputes, detect suspicious activity, provide support and meet legal or record-keeping obligations. We do not necessarily retain every payment detail in the same form, but relevant records may need to be kept for an appropriate period.

Device, cookie and usage information

When you visit or use the website, we may collect information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session information and dates or times of activity. We may also collect information about how you interact with website features.

This technical information helps us keep the website operating, understand performance, identify technical faults, prevent misuse, improve functionality and support account security. We may also receive information from payment, identity verification, fraud prevention, technology or support providers where it is relevant to operating the service.

How we use and share information

We use personal information for purposes connected with providing, securing and improving the casino service. We aim to collect and use information that is relevant to the purpose for which it is handled. Depending on the circumstances, information may be used to:

Create, maintain and administer player accounts.
Process deposits, withdrawals, wagers and other account transactions.
Verify identity, age, account ownership and eligibility to use the service.
Carry out security, anti-fraud, anti-money-laundering and responsible gambling checks where relevant.
Provide customer support and investigate questions, complaints or disputes.
Send service messages about accounts, transactions, security, policy updates and other important matters.
Monitor website performance, identify technical faults and protect systems from unauthorised access.
Understand website use and improve content, features and the general player experience.
Meet legal, regulatory and record-keeping obligations.
Establish, exercise or defend legal rights and respond to lawful requests.

Marketing communications

Where marketing communications are sent, we aim to do so in accordance with applicable requirements and your communication preferences. You may withdraw consent to marketing at any time by contacting support@mbitcasino.top. You may also be able to use an unsubscribe or preference option included in a marketing message.

Withdrawing marketing consent does not stop essential service communications. We may still contact you about account administration, security, transactions, responsible use of the service, policy updates or other matters necessary to provide the service.

Sharing information with service providers

We may share personal information with service providers and partners that help us operate, secure and support the website. These may include technology providers, payment and transaction providers, identity and verification services, fraud prevention services, customer support tools, communications providers and professional advisers.

Information may also be disclosed where necessary to protect players, the website or other people, investigate suspected unlawful or unauthorised activity, prevent fraud or comply with a lawful request or obligation. Providers handling information on our behalf are expected to use suitable safeguards and process information only for authorised purposes. We do not intend to sell personal information as a standalone product.

Cookies, security and retention

Cookies and similar technologies

Mbit Casino may use cookies and similar technologies to remember preferences, maintain sessions, support account functions, understand website usage and help protect the service. Some cookies may be necessary for core website features, while others may support performance, analytics or communication preferences.

Cookies may store information in your browser or device, although they do not necessarily identify you by name on their own. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be retained. Browser settings vary, so refer to your browser's help information for instructions.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, account security procedures, secure communications, monitoring and restricted access based on work responsibilities.

No website, device, storage system or internet transmission can be guaranteed to be completely secure. You should keep your login details confidential, use appropriate security on your device and contact support promptly if you believe your account or information may have been compromised.

Storage and retention

Personal information may be stored or processed by us or by service providers in locations that support the operation and security of the website. Where information is handled outside Australia, appropriate measures may be used to support its protection and lawful handling.

We retain information for as long as it is reasonably needed for account administration, security, dispute resolution, service improvement and other purposes described in this policy. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may delete it, anonymise it or securely dispose of it, subject to legal, technical and operational requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, security considerations and record-keeping obligations. A request may not always be completed in full, and we will explain any relevant limitation where appropriate.

How to exercise your data rights

To request access to your personal information, correction of inaccurate or incomplete information, deletion of your data, or withdrawal of consent to marketing, contact support@mbitcasino.top. Please describe your request clearly and provide enough information for us to identify your account. We may ask for reasonable details to confirm your identity before responding, helping to prevent information from being disclosed to the wrong person.

Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the corrected details where possible.
Deletion: ask us to remove personal information that is no longer needed or that we are not required to retain. Deletion may not be possible where records must be kept for legal, security, dispute or transaction purposes.
Marketing consent: withdraw consent to promotional communications. This does not affect processing needed for account operation, security, legal compliance or essential service messages.

We aim to handle privacy requests fairly and within a reasonable timeframe. The time needed may depend on the complexity of the request, the information involved and any checks required. If you are concerned about how your information has been handled, contact support@mbitcasino.top so the matter can be reviewed.

Policy updates

We may update this Privacy Policy when our services, technology, privacy practices or legal obligations change. The updated version will be made available on the website and will apply from the date shown with the update, unless stated otherwise. We encourage you to review this page periodically so you remain informed about how information may be handled.

If a change requires a separate notice or consent, we will take appropriate steps before applying it. Continuing to use the website after an update means you have had an opportunity to review the revised policy.